Odondo

Our distributed customer service agent model gives clients access to agents with more experience and industry-specific backgrounds — on-demand. We've built our model on quality and flexibility, so clients get to meet the needs of their customers while keeping costs down.Rapid deploymentWe understand that circumstances are always changing, that's why we can have agents trained, set up and serving clients' customers in as little as 48 hours.From surges in demand to seizing time-sensitive opportunities — we've got it covered.On-demand flexibilityTraditional customer service (both in-house and outsourced) struggles to match agent resources with fluctuating customer demand.We allow clients to scale their team up and down to match demand, and eliminate wasted capacity in quieter periods.Cost-efficientWe don't believe in fixed term contracts. Our contracts are pay-as-you-go, clients only pay for what they actually use and never the spare capacity for when they want to scale.What's more, our distributed model means no agent fees or overheads dripped down into the final price.Higher quality agentsUnlike traditional outsourcers, our distributed model gives us access to a wider and more experienced talent pool.We source agents specifically for clients' requirements, allowing us to match relevant industry experience with the specifics of their product or brand.Better customer experiencesWhen clients' customers contact their service team, they want quick, helpful solutions to their problems and queries.Higher quality agents that scale with demand means faster response times, more informed answers, and a positive experience for clients' customers.