Property Answer

Founded in 1948, Property Answer (a division of Alliance Communications) has provided professional telephone answering services for a wide spectrum of clients across North America and has won multiple Awards of Excellence from industry-accredited associations CAM-X (Canadian Association of Message Exchanges), ATSI (Association of TeleServices International) and NAEO (National Amtelco Equipment Owners).From the first time we meet with you, we are about understanding your business – your corporate culture and personality – the dynamics that drive your revenue – and the issues you’re seeking to resolve. We believe every client is unique, and no single solution can work for everyone.It’s that personalized attention to detail that sets the tone for how we work for you. When we represent you, we want you to feel as if your customers are cared for in the same way as if you were answering the phone yourself. In the end, we don’t want you to think of us just as an expense, but instead, see us as a key component of your overall business.We realized a long time ago that we are only as good as our people – that is why we wanted to establish the preeminent answering service, we had to be prepared to find, train and retain top-calibre people. We knew unless we hired the best people, we could not reasonably expect you to make us an extension of your business.Our agents receive over 90 hours of initial training before they take their first call and then participate in continuous education sessions to stay current on all accounts and technology.We are proud that we pay our agents a living wage and offer a comprehensive benefits package that includes a pension program. In addition, we incentivize our agents to score top marks with the mystery shopper program. This philosophy has been very effective for us, as we enjoy a very low staff turnover, with an average length of service of 15 years.