11 Great Lessons From Bad Customer Service

March 07, 2023

Understand Your Customer's Needs: Put yourself in your customer's shoes and understand what they need from you and your product or service.
Be Responsive: Always have a prompt and helpful response to customer inquiries.
Set Expectations: Keep customers informed about policies and expectations so there are no surprises later.
Give Quality Customer Service: Make sure the customer feels appreciated for their business by giving quality, individualized customer service.
Listen: Listen to your customers and take their feedback seriously, no matter how difficult or uncomfortable it may seem.
Be Courteous: Always use pleasant and courteous language when interacting with customers.
Empower Your Employees: Train and equip your employees to deal with customer issues, and empower them to make decisions in the customer’s best interest.
Preempt Problems Before They Occur: Take proactive steps to identify and address customer issues before they become major problems.
Apologize for Mistakes: Apologize sincerely, genuinely, and quickly when mistakes are made.
Exercise Patience: No matter how frustrated the customer is, always stay patient and calm.
Follow Up: Make sure to follow up with the customer a few days after any major customer service issues to make sure they are still happy with the resolution.