Mercedes-Benz has set its sights on an enhanced customer experience with the addition of a new voice assistant. According to the company, this feature is intended to make it easier for customers to find what they need in the car and interact with the vehicle.
The voice assistant is an extension of the existing MBUX system and is activated by the phrase “Hey Mercedes”. Drivers will then be able to access content or perform functions simply by asking. For instance, they can ask the vehicle to show locations of nearby gas stations, read them the discount code, or even play music from their smartphone. The voice assistant can also be used to check the oil level, adjust the temperature settings, and access other features from the dashboard.
Furthermore, the innovative technology is designed to make the customer’s journey more enjoyable. It simplifies the driver’s interactions and makes more time for conversations with passengers. This way, drivers are able to focus more on their journeys and leave their hands free.
Mercedes-Benz’s aim is to give customers an effortless experience. By deploying the voice assistant, drivers are able to be more engaged with their surroundings and passengers. This is especially useful when drivers are stuck in long-term traffic or during difficult journeys in unfamiliar territories.
The Voice Assistants claimed to be highly intuitive and flexible, understanding different accents, dialects and phrase intonations. In addition, the program is constantly upgraded with new features in order to provide customers with the most advanced and comprehensive experience.
Mercedes-Benz’s Voice Assistant is a great step forward in elevating the customer experience. It offers a faster and more efficient way of controlling and accessing the various functions in the vehicle. With the growing need for convenience and the personalized touch, Mercedes-Benz is committed to delivering the best-in-class experience to its customers.