Wix Review is an AI-driven platform that offers businesses a robust automated review and feedback management system. The platform's features offer users the opportunity to collect, measure, and analyze customer reviews and feedback at scale to help them better understand the customer journey. With Wix Review's AI-driven tools, businesses can gain valuable insights on customer sentiment across their brand, products, and services.
The platform’s main feature is its automated sentiment analysis, which detects and classifies customers’ emotions and sentiment towards their brand, products, and services. Wix’s sentiment analysis classifiers are built using both natural language processing techniques and deep learning algorithms to accurately determine the sentiment of customers’ reviews and other feedback. Additionally, the platform has a number of other features that help businesses better understand the customer journey and gain insights from the data.
First, the platform offers analytics that provide users with an overview of their customers’ reviews and feedback. Wix Review’s analytics enable businesses to analyze customers’ activity and engagement over time to track customer journey and identify patterns of behavior. Additionally, users can use the platform’s analytics to measure customer satisfaction, feedback effectiveness, and other important metrics.
Second, the platform allows businesses to generate insights from customer feedback and review data. Wix Review enables users to track trends and insights to identify customer pain-points and uncover opportunities for improvement. Through Wix Review’s analytics, users can identify customer segments, create customer profiles, and monitor customer sentiment over time.
Finally, the platform offers users tools to capture customer feedback and reviews. Wix’s review capture feature enables users to capture customer feedback from multiple review websites including Google, Yelp, and Facebook. The platform also has a customer survey feature that enables businesses to create surveys and polls to gain further customer insights.
Overall, Wix Review is an AI-driven platform that provides businesses an automated customer feedback management system. With Wix Review’s analytics and review capture feature, businesses can gain valuable insights into customer sentiment and behaviours to better understand the customer journey and identify areas of improvement.